Spindog Casino Privacy Policy
Privacy and your information
At this website, we explain how personal information is handled in connection with Spindog Casino services and how you can raise a privacy question. For help with this website, see the support guidance.
Spindog Casino identifies itself as the data controller for its player services. The account-related processing described below concerns the casino, including its checks required under gambling rules.
Information used for player services
Spindog Casino's privacy policy covers information supplied by players, records created through account activity and information received lawfully from service providers, including fraud-prevention businesses.
| Information category | Examples covered by the casino's policy |
|---|---|
| Registration and contact details | Your name, birth date, telephone number and email address |
| Support exchanges | Messages sent by email, chat or other contact channels |
| Account and payment records | Transaction history and information about bets and payments |
| Technical activity | Login records, IP-based location, browser and device details, and traffic logs |
| Verification evidence | Copies of passports, bank statements or payment receipts requested for checks |
| Optional feedback | Responses to surveys and customer assessments |
Verification documents may be requested to check account ownership, handle deposits or withdrawals, or investigate possible fraud. The casino may initiate these checks itself or carry them out to meet applicable requirements.
Why the casino processes information
Spindog Casino uses player information to run games and accounts, settle transactions and answer support enquiries. Its stated purposes also include:
- Checking identity and meeting regulatory requirements.
- Detecting fraud, breaches of account conditions and suspicious gambling activity.
- Meeting obligations relating to money laundering and terrorist financing.
- Providing promotional messages under the preferences and consent arrangements described below.
- Understanding customer preferences through voluntary surveys and research.
- Improving services through statistics drawn from aggregated, anonymised information.
Marketing choices and prize publicity
Spindog Casino's policy allows promotional messages by email or telephone unless the player has opted out. These messages may also describe business partners' products. Offers from selected partners, affiliates or associates are separately described as requiring the player's explicit consent.
You can change marketing preferences within your casino account or ask the casino's customer support to stop promotional messages. For questions concerning this website, see the support guidance.
The casino also states that accepting a contest prize or winnings gives it permission to use your name or nickname in publicity without extra payment, unless the law prohibits this.
Who may receive player information
Spindog Casino says it neither sells personal information nor rents it out. Its policy nevertheless permits sharing with group companies, business partners and providers supporting payments, games, hosting, analytics, marketing and email delivery.
Selected staff may access records for their work, including support, payment checks, fraud prevention, retention and VIP account management. The casino states that staff handling this information are subject to confidentiality agreements.
Information may also be disclosed to authorities to meet legal or regulatory requirements, respond to legal demands, investigate fraud or protect legitimate interests and safety. The policy additionally allows disclosure to other third parties; its sharing provisions are not limited to named suppliers.
Spindog Casino states that provider agreements must protect private information and that transfers must meet applicable data-protection requirements. A merger, acquisition or other business transfer may involve customer records. Its policy provides for an email notice before such a transfer.
Retention after account closure
Closing a casino account does not immediately remove its records. Spindog Casino specifies a minimum retention period of five years, measured from the last player transaction or account closure, for information supplied at registration and during account use. The casino attributes this requirement to anti-money-laundering rules.
Following closure, the policy limits use of retained personal records to enquiries by competent authorities concerning financial or tax matters, fraud, money laundering or other unlawful activity. Records remain held for the period required by law. Anonymised derivatives may also be retained to improve content and marketing, without automated decision-making.
Account security
Spindog Casino describes precautions intended to protect player information; this does not amount to a guarantee against every security incident. Casino accounts require individual login credentials, and the policy identifies two-factor authentication as an additional option.
Keep your credentials private and prevent others from using them. Do not include passwords in a privacy enquiry.
Cookies and external services
The casino's policy describes cookies used for basic website functions, saved preferences and advertising measurement. Advertising providers may combine visit information with data obtained elsewhere, under their own privacy policies. Social-media features and external websites also have their own data-handling rules.
Browser settings can remove or restrict cookies, although doing so may affect website functions. See our cookie policy for the related page on this website.
Privacy questions and policy changes
For a privacy enquiry concerning this website, use the support guidance. Explain which information or interaction your question concerns. Requests about casino account records, verification documents or marketing settings should identify the relevant casino account to the casino's support team.
Spindog Casino may revise its privacy policy and says it will try to notify players. Revisit the applicable policy periodically rather than relying on notification alone.